FAQ


Q. How many different designs can I have on my badges?
A. The number of different badge designs you can have depends on the amount of badges you order.  See our Badge Prices page for details. You can have uneven quantities of each design if you wish. We can be flexible so email.

Q. Which size button badges should I choose and what do they look like?
A. Visit our 25mm or 38mm badges? page to help you choose which badges are suitable for you. There is an example of both sizes here. 

Q. When will I get my badges?
A. It depends which Service you choose!  The longer you give can give us the cheaper your badges will be.

Q. What will the final price be?
A. The prices on our Badge Prices page show the final price you pay including delivery if you email us a finished design.  There are no hidden costs and VAT is not applicable.

If you need us to add extra text above, below or around an image or logo you provide there is a £10 additional charge.  If you do this yourself there is no extra charge.  We only charge the extra fee if you want us to do the work for you.

If you'd like us to place some text on a badge for you (and don't send us a finished design) this costs £10 per design.

If you would like us to source a clip art image for you there is a £10 charge per image.

Full details can be found here. Please read if you are unsure.

If you send us a finished design ready for us to use, the price you see on our Badge Prices page is the final price you will pay.

Q. Can I order more than 5000 badges or a different smaller quantity?
A. If you are ordering under 500 badges you must order one of the set quantities on our Badge Prices page. For orders over 500 badges please email us if you want to order a different quantity to one of our set amounts (e.g. 600, 700, 800, 900, 1200, 1500 badges).

Q. How do I order my badges?
A.Please read our 'How to Order' guide.

Q. Where do you deliver to?
A. We deliver to mainland UK and Northern Ireland (and anywhere else the Royal Mail treats as mainland UK for delivery purposes). If you are unsure please email for advice.

Q. I  don't have a PayPal account - can I still place an order?
A. You can securely pay by credit or debit card and do not need a PayPal account.  The links on our Badge Prices page enable you to pay via either method.

Alternatively you can pay by cheque or bank transfer however this will slow the process down. If you pay by cheque or bank transfer we can't begin to make your order until the payment has cleared.  Please make all cheques payable to: Promo Badges Ltd.  Please email us for our bank details if you wish to make a direct bank transfer.

Q. Can I pay for my badges after I receive them?
A. Due to the bespoke nature of our badges we require payment in advance. We can usually provide a short credit period for schools / universities on receipt of an official purchase order. Please contact us to discuss this.

Q. I need my badges sending to a different address - what should I do?
A. When you pay via our website we receive your delivery address.
If you need the badges sending to a different address please email us straight after you have paid stating that you would like to use a different delivery address. 

Q. What format can my design(s) be in?
A. It is important that you read our Design Tips for format information.
Our preferred format is JPEG (jpg) but we can usually also use a PNG, BMP or GIF or PDF as long as they are high enough quality and in the correct format. 

Q. I'm stuck with my design, can you help?
A. See our Design Tips page for design advice.  If you are unable to use one of our more complex options please either ask a friend with graphic design skills to help or pick one of the simpler design options.

Q. I like my badges, can I order more without re-sending my designs?
A. Yes!  repeat orders make up a large part of our custom.  We keep your design on file, so simply pay for the quantity of badges you require (and email us with the date of your previous order) and we'll be happy to make a new batch for you.

Q. How much will postage cost and how will my order be dispatched?
A. There are no hidden extra postage costs.  The prices on our Badge Prices page are the price you pay for the service including delivery.  There are no hidden costs!
How we dispatch your badges depends which Service you choose!
We always securely pack your badge order using padded packaging (not unpadded packets like many badge makers!).  Repeat custom is important to us so we always go out of our way to impress!  We believe the level of  assistance we offer, speed of dispatch, and the quality of our badges and packaging make us the best value badge makers in the UK!

Q. Do you make different size or different shaped badges?
A. We currently just make the 2 sizes stated on our website.

Q. Do your badges always have a pin?
A. Yes. We do not offer different fittings (apart from our fridge magnets which are not worn).

Q. Will my badges look good?
A. The appearance of your button badges depends on the quality of the design you send us.  See our Design Tips page for more information.  Remember your images may look different on a high-resolution brightly lit screen to printed out.  If we notice that something is clearly wrong with your design we'll get in touch so that you can correct it before we make the badges. We often make small amendments for you if it will save time and we are able to.  It makes our job easier and the dispatch of your badges quicker if you follow our Design Tips.  We would prefer you to send us too big an image (that we can reduce in size) rather than too small an image.

We use quality components on all our custom 25mm and 38mm badges and do not brand our badges in any way (i.e. we do not print our name or logo on the side or back of your badges like many companies). We digitally print using several large printers and specialist coated papers which enables us to make quantities of 20 badges upwards with a quick turnaround. We aim to match colours as closely as possible but please note that we do not provide exact colour shade matching. This is fine for all but the most colour-critical of logos or projects.  

Q. My question hasn't been answered, can I contact you?
A. Yes! via the contact page.  Our preferred method is via email.

Please note - our 25mm badges are standard traditional button badges (widely known as pins). They attach using a standard metal 'D pin' and not a press stud.  Our 38mm badges have a modern metal back and metal pin. There are examples here. All badges contain small components and are therefore not suitable for children under 36 months (i.e. please use common sense!).