FAQ

  
If you don't find the answer below send us an email. We'll reply quickly!



Q. How many different designs can I have on my badges?
A. The number of badge designs you can have depends on the amount of badges you order.  See our Badge Prices page for details. We can be flexible so email.

Q. Which size badges should I choose?
A. Visit our 25mm or 38mm badges? page to help you choose which badges are suitable for you. 

Q. Can I order more than 3000 badges or a different quantity?
A. Please email us if you want to order a different amount of badges.

Q. How do I order my badges?
If you are unsure whether your design will work please email first!
Please read all the FAQs below before ordering.
A. Please read our 'How to Order' guide.

Q. Where do you deliver to?
A. We deliver to mainland UK and Northern Ireland.

Q. I  don't have a PayPal account - can I still place an order?
A. You can securely pay by credit or debit card and do not need a PayPal account.  Simply click on the amount of badges you want and follow the instructions.

Alternatively you can pay by cheque.  Email us via the contact page for details of who to make cheques out to.  If you pay by cheque we can't begin to make your order until the cheque has cleared.

Q. Can I pay for my badges after I receive them?
A. Due to the bespoke nature of our badges we always require payment in advance.

Q. What format can my design(s) be in?
A. Our preferred format is JPEG (jpg) but we can usually also use a PDF, PNG or GIF.  Please make sure your design is sent in RGB format rather than CMYK.
See our Design Tips page for more help.
Email us first if you want to send your design in a different format. Most software will have the option for you to save your design as a jpg. We don't accept .pub files.

Q. I'm stuck with my design, can you help?
"Text only" designs
A. If you require a 'word' (or words) on your badge with a particular colour background feel free to simply email us suggesting the names of some standard fonts you would be happy to use.  Please include the basic text colour (e.g. light blue), and background colour (e.g. green) and we'll happily make the design for you at no extra charge!  Please wait for us to confirm we can make your badges before paying.
Logo / image designs
You can send us your logo or image and we will resize it to best fit our badges. Please do not ask us to change the background colour for you. The background colour you send will be the background colour of the badge.  Always email us before ordering if you need us to put your image on a different colour background than it is on already.
Your own design
If you are having trouble with your image, view our Design Tips page which explains the size your image needs to be.  Please try to avoid putting circles or rectangles in to your design as they don't work well on round badges.  If your design does involve either of the above please email us before ordering to check they will work!

Q. When will I get my badges?
A. It depends which Service you choose!

Q. What will the final price be?
A. The prices on our Badge Prices page are the price you pay.  There are no hidden costs.

Q. I like my badges, can I order more without re-sending my designs?
A. Yes!  repeat orders make up a large part of our custom.  We keep your design on file, so simply pay for the quantity of badges you require (and email us with the date of your previous order) and we'll be happy to make a new batch for you.

Q. How much will postage cost and how will my order be dispatched?
A. It depends which Service you choose! The prices on our Badge Prices page are the price you pay for the service.  There are no hidden extra postage costs.
We always securely pack your badge order using padded packaging (not unpadded packets like many badge makers!).  Repeat custom is important to us so we always go out of our way to impress!  We believe the level of  assistance we offer, speed of dispatch, and the quality of our badges and packaging make us the best value badge makers in the UK!

Q. Will my badges look good?
A. The appearance of your badges depends on the quality of the design you send us.  See our Design Tips page for more information.  As a quick tip, print out your designs before sending them to us as the images may look different on a high-resolution backlit screen to printed out.  If something is clearly wrong with your design we'll get in touch so that you can correct it before we make the badges. We often make small amendments for you if it will save time and we are able to.  It makes our job easier and the dispatch of your badges quicker if you follow our Design Tips.  We would prefer you to send us too big an image (that we can reduce in size) rather than too small an image.

We use quality components on all our custom 25mm and 38mm badges and do not brand our badges in any way (i.e. we do not print our name or logo on the side or back of your badges). We digitally print using large format printers and specialist coated papers which enables us to make quantities of 50 badges upwards with a quick turnaround. We aim to match colours as closely as possible but please note that we do not provide exact colour shade matching. This is fine for all but the most colour-critical of logos or projects.  

If you have a problem please tell us as soon as possible and we'll be happy to help.  If you are pleased with your badges then please tell your friends about us! 

Q. My question hasn't been answered, can I contact you?
A. Yes! via the contact page.  Our preferred method is via email.

Please note - our 25mm badges are standard traditional button badges (widely known as pins). They attach using a standard metal 'D pin' and not a press stud.  Our 38mm badges have a modern plastic back and metal 'safety back' style pin.  All badges contain small components and are therefore not suitable for children under 36 months (i.e. please use common sense!).